Help/FAQ

Ordering and Contact Data

For all orders or inquiries, please contact Robert Yellin by phone, fax, post, or email.

Tel/Fax:

Japan Domestic 075-708-5581
Int’l (81) 75-708-5581
Fax Japan Domestic: 075-708-5393
Fax Int’l: (81) 75-708-5393

Address:

Robert Yellin Yakimono Gallery
Ginkakuji-mae-cho 39
Sakyo-ku, Kyoto-shi, Kyoto-fu
Japan 606-8407

Email:

Click here to email Robert Yellin.


Payment Methods

Credit Cards

We accept the following credit cards:
VISA / Master Card / AMEX / Square

If payment is by credit card details need to be sent by fax, Skype, or email Robert and he’ll be happy to call you.

Bank Transfer (Yen only)

Send payment to:
Kyoto Bank (0158) / Ginkakuji Branch (141)
Regular Account
Name: Robert Yellin Yakimono Gallery Corporation
Number: 3307360
Swift Code: BOKFJPJZ
57 Jodojihigashida-cho, Sakyo-ku, Kyoto-shi, Kyoto, 606-8407

International Postal Money Order (US Dollars)

Contact Robert for details.


Privacy Policy

We do not and will not share your information with other companies or individuals, and we promise to protect the privacy of the information you supply us.

Guarantee and Return Policy

If for any reason you are not satisfied with your ceramic purchase, it can be returned for a full refund (minus shipping charges back to Japan). This policy is good for ten days after receipt of the work. However, the piece must be returned to us in the exact same condition it was sent to you.

Pricing, Taxes, and Shipping

The prices listed herein do not include shipping fees. All other applicable fees and taxes are included in the listed price. Robert will inform you of shipping fees and gain your approval before processing your order. Depending on the shipping method you select, your ceramic art work could be sitting at your front door in four days to four weeks.

Disclaimer

This site and our sister site at e-yakimono.net provide links to other quality sites and stores. However, we cannot be held responsible for any troubles that might arise in your dealings with these sites.

Sister site e-yakimono

Explore our sister site and pottery knowledge center

It offers over 450 English pages and 4300+ photos on Japan's pottery scene and the styles and traditions of Japanese pottery.
View the site

gallery tour

Join us for a photo tour of our Kyoto Gallery

Both this site and our sister site (e-yakimono.net) work out of the same gallery. I thought since not many of you can visit our gallery here in Kyoto, I’d post a few photos showing the displays we have. So much visual nourishment for the senses… Join us

pdf map

Download our new Location Map

At the intersection of Shirakawa-dori and Imadegawa-dori there is a Bank of Kyoto on the corner, and across the street on the north side is the start of the Philosopher's Path. Please use the map starting from there. Download the map